New as of December 2021. We are now offering FREE SHIPPING to all US-based customers.

We’re a young company here at Phase Dock. We manufacture and ship from Raleigh, North Carolina.

We are committed to getting the items you ordered into your hands as quickly as possible, and in perfect condition.

We will let you know when your package ships (usually the same day if ordered before 12:00pm Eastern time Monday – Saturday).

Exception: Free shipping does not apply to Clearance items, however, flat rate shipping does apply in the US.  See our Clearance page for more information.

NORTH AMERICAN CUSTOMERS: We are currently servicing the USA, Canada and Mexico with USPS Priority Mail and UPS Ground.  With a reported average delivery time of 1-3 days in the continental US and 6-10 business days to most major markets in Canada and Mexico, these services both provide excellent tracking so you can see when your package is expected to arrive.  Customs inspections may delay deliveries outside of the US.

EXPEDITED SHIPPING: If USPS Priority or UPS Ground just aren’t fast enough, we can research options to expedite the shipment.  The shipping fee will be based on the carrier’s quoted rates, plus an expedite fee to Phase Dock, but your item will arrive as early as we can make arrangements.  Contact us to explore this potential option.

IF YOU ARE OUTSIDE OF NORTH AMERICA: Please contact us BEFORE placing an order.  There are many considerations to international commerce.  We will do our best to find a way to get our product to you, but we cannot guarantee shipment to you at this time.  So again, please contact us with your interest BEFORE placing an order.  

We are focusing on the countries and regions that show the highest level of interest in our products, so if you like what you see — even if you are not ready to buy — let us know.

Thank you for your interest in Phase Dock Solutions for Education, IOT and Maker Projects.

Policy updated December 3, 2021